Rapport is the bridge that connects people and makes communication smooth and effective. Building rapport requires authenticity, empathy, and a genuine interest in others’ perspectives. Techniques such as mirroring body language or finding common ground can deepen connections. In business, rapport allows for easier negotiation, conflict resolution, and collaboration. Influential communicators are mindful of their conversational style; balancing assertiveness with respect, and adapting to different personalities. They listen, share relevant experiences, and use open questions to keep conversations flowing. By mastering these conversational skills, professionals can foster cooperation and guide outcomes positively in every interaction.
Class Sessions
1- The Foundations of Personal Branding in The Workplace
2- Grooming Habits for Executive Presence (Hair, Attire, Hygiene)
3- Avoiding Common Image Pitfalls & Projecting Authority
4- Dress Codes Essentials (Formal, Business Casual, Smart Casual)
5- Wardrobe Building for Impact and Versatility
6- Accessorising for Professionalism and Influence
7- Greetings, Introductions, and First Impressions
8- E-Mail, Phone & Digital Etiquette for Professionals
9- Professional Courtesy in Meetings and Networking Events
10- Verbal Communication Skills for Executives
11- Listening Actively and Responding Effectively
12- Building Rapport and Influence through Conversation
13- Boardroom Etiquette and Decision Making
14- Managing Hierarchy and Respecting Authority
15- Assertive yet Respectful Disagreement and Negotiation
16- Navigating Multicultural Workplaces and Clients
17- Key Cultural Do’s and Don’ts for Global Business
18- Diplomatic Communication Across Borders
19- Professional Table Manners and Dining Protocols
20- Hosting and Being a Gracious Guest
21- Handling Tricky Situations (Toasts, Dietary Restrictions, Utensils)
22- Body Language Basics for Confidence and Approachability
23- Reading Cues from Others in Professional Settings
24- Mastering Presence in Virtual and In-Person Meetings