Active listening is a hallmark of impactful leadership and social fluency. It involves more than simply hearing words; it’s about understanding the message, reading between the lines, and responding thoughtfully. Active listeners maintain eye contact, nod to show understanding, and refrain from interrupting. They ask clarifying questions and paraphrase what they’ve heard to ensure comprehension. Effective responses are timely, relevant, and considerate, showing the speaker their input is valued. In meetings, this might mean referencing someone’s earlier comment or building on team ideas. Active listening builds trust, reduces misunderstandings, and helps create an inclusive, productive environment.
Class Sessions
1- The Foundations of Personal Branding in The Workplace
2- Grooming Habits for Executive Presence (Hair, Attire, Hygiene)
3- Avoiding Common Image Pitfalls & Projecting Authority
4- Dress Codes Essentials (Formal, Business Casual, Smart Casual)
5- Wardrobe Building for Impact and Versatility
6- Accessorising for Professionalism and Influence
7- Greetings, Introductions, and First Impressions
8- E-Mail, Phone & Digital Etiquette for Professionals
9- Professional Courtesy in Meetings and Networking Events
10- Verbal Communication Skills for Executives
11- Listening Actively and Responding Effectively
12- Building Rapport and Influence through Conversation
13- Boardroom Etiquette and Decision Making
14- Managing Hierarchy and Respecting Authority
15- Assertive yet Respectful Disagreement and Negotiation
16- Navigating Multicultural Workplaces and Clients
17- Key Cultural Do’s and Don’ts for Global Business
18- Diplomatic Communication Across Borders
19- Professional Table Manners and Dining Protocols
20- Hosting and Being a Gracious Guest
21- Handling Tricky Situations (Toasts, Dietary Restrictions, Utensils)
22- Body Language Basics for Confidence and Approachability
23- Reading Cues from Others in Professional Settings
24- Mastering Presence in Virtual and In-Person Meetings