In today’s workplace, digital communication is as important as face-to-face interaction. Professional e-mail etiquette includes clear subject lines, concise messaging, and respectful salutations. Always check spelling and grammar before hitting send, and respond to messages in a timely manner. On phone calls, answer with a polite greeting, listen actively, and never interrupt. For video meetings, dress appropriately, ensure your background is tidy, and mute yourself when not speaking. Good digital etiquette builds your reputation as a responsive, considerate professional and maintains positive relationships with clients, colleagues, and stakeholders across all communication channels.
Class Sessions
1- The Foundations of Personal Branding in The Workplace
2- Grooming Habits for Executive Presence (Hair, Attire, Hygiene)
3- Avoiding Common Image Pitfalls & Projecting Authority
4- Dress Codes Essentials (Formal, Business Casual, Smart Casual)
5- Wardrobe Building for Impact and Versatility
6- Accessorising for Professionalism and Influence
7- Greetings, Introductions, and First Impressions
8- E-Mail, Phone & Digital Etiquette for Professionals
9- Professional Courtesy in Meetings and Networking Events
10- Verbal Communication Skills for Executives
11- Listening Actively and Responding Effectively
12- Building Rapport and Influence through Conversation
13- Boardroom Etiquette and Decision Making
14- Managing Hierarchy and Respecting Authority
15- Assertive yet Respectful Disagreement and Negotiation
16- Navigating Multicultural Workplaces and Clients
17- Key Cultural Do’s and Don’ts for Global Business
18- Diplomatic Communication Across Borders
19- Professional Table Manners and Dining Protocols
20- Hosting and Being a Gracious Guest
21- Handling Tricky Situations (Toasts, Dietary Restrictions, Utensils)
22- Body Language Basics for Confidence and Approachability
23- Reading Cues from Others in Professional Settings
24- Mastering Presence in Virtual and In-Person Meetings